Creating Oneview support dump file from the appliance maintenance console

This procedure describes how to use the appliance maintenance console to create a support dump file from the local appliancemodule (the appliance module on which the appliance maintenance console runs) and store it on a USB drive.

If the local appliance module is the active appliance module in an appliance cluster and if the standby appliance module is reachable, the support dump will contain the data for both cluster members. Otherwise, a support dump is created with data for the local appliance module only.

The support dump file is encrypted by default.

Prerequisites•

Privileges: Infrastructure administrator

•Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If necessary, use a computer to format the USB drive.

The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.

Procedure:

1. Install the USB drive in the USB port of the local appliance module.

2. Access the appliance maintenance console main menu.

3. Select Support dump.A new set of commands appears.

4. Do one of the following:

•Select Create support dump to create a support dump file and copy it to the USB drive.

•Select Download existing support dump to copy a support dump file from the appliance module to the USB drive.

5. Wait until the support dump file is copied. The message on the screen states that the support dump was successfully completed and that it is safe to remove the USB drive.